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 Mr. Glenn Wilkinson
Glenn has previously worked in a number of international 5 star hotels including Marriott and Hilton. Most recently he has been with the Pudong Shangri-La, Shanghai as Director of Training. In this role he was responsible to revise and re-establish the training system in preparation for the opening of a new extension. This involved planning for and establishing an off-site training centre. Under his direction 600 new employees received training in Corporate Culture, Customer Service, Language and Department Specific Skills.
Glenn is a Human Resources Development specialist experienced in Training System Development, Management, Organizational Change, Personal Development, Cross Cultural Teams and Customer Service. He delivers a wide range of training courses in both English and Mandarin.
Originally from Australia, he has studied and worked in China for many years. He has a degree in Modern Asian Studies; Teaching and is certified in MBTI.
Glenn delivers not only Planning, Prioritizing and Delegating Programs but also Performance Management, Training Management Systems, Supervision Skills , Management Awareness, Pro Active Leadership , Effective Interviewing, Customer Service , Cross Culture, Business Etiquette, Presentation Skills, Teamwork/Teambuilding, Time and Management and recently Team Leadership & Personality Traits.
Executive Learning Center has cooperated with Glenn for clients such Johnson & Johnson Medical, Bax Global, Deloitte Touche, Umicore, Sofitel Jinjiang Hotel and most recently in the upcoming leadership programs for Continental AG. His other clients include Cognis, Shanghai Bell, Alcatel Mobile Communications, Bayer Pharmaceuticals , Haarmann & Reimer , Cosfra Ltd. , Guangdong Communications Co. Ltd. , UPM - Kymmene Paper, Siemens, Budweiser Brewery, Coats Shanghai Ltd. ,Daiichi Pharmaceuticals , Solectron Technology Co. (Suzhou) , Ziyan Zijiang Alloy Metals, Shanghai DBTel Industry Co. Ltd., Umicore, Johnson & Johnson Medical.
Course(s): Effective Communication Skills | Train-the-Trainer; Effective Supervisory Skills | Management Awareness Program | Business Etiquette | Interviewing Skills | MBTI | Effective People = Effective Organizations | Time Management |
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